1. Introduction
This Privacy Policy explains how Fabla AI (“Fabla,” “we,” “us,” or “our”) collects, uses, and shares personal data when you visit our website, create an account, or use our products and services (collectively, the “Services”). It also describes your rights and choices regarding your personal data. By using the Services you agree to the practices described in this Privacy Policy.
2. Data We Collect
We collect the following categories of personal data:
- Account data: name, email address, password, and authentication credentials when you register for an account.
- Usage data: log files, device information, browser type, pages viewed, and interactions with the Services to help us operate and improve the experience.
- Content data: inputs you provide to our AI models, generated outputs, and feedback you share about their performance.
- Payment data: billing details, transaction history, and limited card information processed securely by our payment providers.
- Support data: information you provide when you contact us for help, including chat transcripts or email communications.
3. How We Use Personal Data
We use personal data to:
- Deliver, maintain, and improve the Services and core AI functionality.
- Process transactions, send invoices, and manage subscriptions.
- Provide customer support and communicate with you about your account.
- Develop new features, conduct research, and enhance model performance.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our agreements.
4. Legal Bases for Processing
Our legal bases for processing personal data depend on the context in which it is collected. We rely on contractual necessity to provide the Services, legitimate interests to operate and secure our platform, consent where required for optional features, and compliance with legal obligations when responding to valid requests from authorities.
5. Data Sharing and Disclosure
We share personal data with trusted service providers that support our operations, including hosting partners, customer support tools, analytics platforms, and payment processors. These partners are bound by contractual obligations to safeguard the data and process it only on our instructions. We may also share personal data when required by law, in connection with a merger or acquisition, or to protect the rights, property, or safety of Fabla, our users, or the public.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and our relationship with you, and we apply criteria such as the sensitivity of the data, the nature of our services, and your account settings to determine appropriate retention timelines.
7. International Transfers
Fabla is headquartered in the United Kingdom and may transfer personal data to countries where we or our service providers operate. When we transfer data outside of your jurisdiction we rely on lawful transfer mechanisms such as adequacy decisions, Standard Contractual Clauses, and supplementary safeguards to ensure that personal data remains protected.
8. Security
We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, monitoring, and regular security assessments. If you believe your account has been compromised, please notify us immediately at security@fabla.xyz.
9. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete personal data we hold about you. You may also have rights to object to or restrict processing, request data portability, or withdraw consent at any time. To exercise your rights, contact us at privacy@fabla.xyz. We will respond to requests in accordance with applicable law and may ask for additional information to verify your identity.
10. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, measure performance, and deliver relevant content. You can control cookies through your browser settings or opt-out mechanisms where available. Disabling cookies may affect the functionality of certain features.
11. Children's Privacy
The Services are not directed to children under 13 (or the age of digital consent in your jurisdiction), and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When we make material updates we will post the revised policy on this page and update the “Last updated” date. Continued use of the Services after the effective date constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact us at privacy@fabla.xyz. We are committed to working with you to resolve privacy concerns quickly and transparently.